Privacy Policy
1. Introduction
Ecocollects (“we”, “our”, “us”) operates the Ecocollects waste collection and recycling platform, including our mobile application and website (together, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information, and the choices you have regarding your data. By using the Service, you agree to the practices described in this Policy.
2. Information We Collect
We collect the following categories of information:
- Account information — your name, email address, phone number, and a hashed password when you register.
- Location data — precise GPS location to enable pickup pinning, driver matching, and real-time tracking. Background location is used only for active Drivers during pickup routes.
- Payment & payout information — wallet balance, transaction history, and (for Drivers) payout bank details. Full card details are processed by Paystack and are never stored on our servers.
- Verification information — for Drivers, identification and vehicle documents submitted for verification.
- Usage & device information — device type, operating system, IP address, and in-app activity.
- Communications — messages sent through our support chat and any correspondence with us.
3. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Service;
- Match users with nearby Drivers and facilitate pickups;
- Process payments, wallet transactions, subscriptions, and Driver payouts;
- Send notifications about pickup status and account updates;
- Verify Driver identities and documents;
- Enforce our Terms of Service and prevent fraud or abuse; and
- Comply with applicable legal and regulatory obligations.
4. Legal Bases for Processing (NDPR)
Under the Nigeria Data Protection Regulation (NDPR) 2019, we process personal data on the following legal bases: your consent, the performance of a contract (our Terms of Service), our legitimate interests in operating and securing the Service, and compliance with legal obligations.
5. Location & Tracking Data
Precise location data is essential to core features of the Service. You may disable location access in your device settings at any time, but doing so will limit functionality such as scheduling pickups and tracking Drivers. Location data is used only to provide and improve the Service and is not sold.
6. Payment Information
All payment processing is handled by Paystack, a PCI-DSS compliant payment gateway. We do not collect or store your full card details. Wallet balances, transaction history, and payout records are retained to operate the Service and to satisfy financial and accounting obligations.
7. How We Share Your Information
We may share your information with:
- Service providers — such as Paystack (payments), map and geolocation providers, and hosting providers, who process data on our behalf under confidentiality obligations;
- Other users, strictly as necessary to provide the Service — for example, a Driver sees your pickup address, and you see a Driver’s name and location;
- Law enforcement or regulators, when required by law or to protect our rights or the safety of others; and
- Business transferees, in connection with a merger, acquisition, or sale of all or part of our assets.
We do not sell your personal information.
8. Data Retention
We retain your personal data for as long as your account is active and for a reasonable period thereafter as required to satisfy legal, accounting, and reporting obligations. You may request deletion of your data at any time, subject to these legal retention requirements.
9. Data Security
We implement reasonable technical and organisational safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Under the NDPR, you may have the right to access, rectify, erase, restrict, or object to the processing of your personal data, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at support@wastecollect.com. We will respond within the timeframe required by law.
11. Account Deletion
You may delete your account at any time via Settings → Account Settings → Delete Account. This permanently removes your profile, wallet, transaction history, and pickup records, subject to legal retention requirements.
12. Children’s Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.
13. Cookies & Tracking (Website)
Our website may use cookies and similar technologies to improve your experience and understand how the Service is used. You can control or disable cookies through your browser settings.
14. International Data Transfers
Your information may be stored and processed on servers located outside your country of residence (for example, through Firebase/Google Cloud). We take reasonable steps to ensure your data receives an adequate level of protection wherever it is processed.
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the Service or by other reasonable means. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.
16. Contact Us
For privacy-related inquiries, requests, or complaints, please contact us at support@wastecollect.com.